CACI wins US DHS desktop support services provision contract

The US Department of Homeland Security (DHS) has awarded a blanket purchase agreement (BPA) to CACI to offer desktop support services (DSS).

Under the five-year, $212m contract, the company will deliver agency-wide help desk support, end user support, engineering, field support, and call centre services to DHS Headquarters and Headquarters units, including the National Protection and Programs Directorate and the Science and Technology Directorate.

CACI chief operating officer and US Operations president John Mengucci said: "The Desktop Support Services award demonstrates the Department of Homeland Security’s confidence in CACI’s ability to enhance IT services agency-wide by increasing the efficiency of systems and applications support and providing faster help desk response times."

The company has been implementing and providing functional and technical help desk support and related services to consumers.

CACI president and chief executive officer Ken Asbury said: "With our work on the Desktop Support Services contract, CACI is helping to ensure Department of Homeland Security employees have the IT resources they need to perform their jobs as efficiently and effectively as possible.

"At the same time, this work broadens our Enterprise IT business in the federal civilian marketplace."